SE14 · Open 24 hours
Emergency plumber
in New Cross
Need an emergency plumber in New Cross? We handle leaks, bursts and blocked drains in SE14, from the shared houses round Goldsmiths to the tall terraces of Telegraph Hill.
- Gas Safe registered 567789
- Open 24 hours, 7 days
- City & Guilds qualified
- Fully insured
Smell gas? Leave the plumber till later. Call the National Gas Emergency Service free on 0800 111 999.
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Lewisham · SE14
Plumbing emergencies in New Cross
Student lets and family houses side by side, with the big Victorian streets of Telegraph Hill climbing up behind New Cross Road.
Telegraph Hill is a conservation area of large Victorian houses, many now split into flats with pipes shared between floors.
Lots of homes near Goldsmiths are shared rented houses. If you are a tenant, tell us who the landlord or agent is and we will keep them in the loop.
If you have a controlled parking zone permit for visitors, it helps to mention it when you call.
Homes we work on in New Cross
Including
New Cross Road · Telegraph Hill · Hatcham Park · Goldsmiths · Pepys Road · Jerningham Road · Amersham Vale
Before we get there
What to do right now
Five things that limit the damage in a New Cross home, in this order. Most take less than a minute.
- 01
Turn off the stopcock
Usually under the kitchen sink. Turn it clockwise until it stops. In a flat it may be in the airing cupboard or a communal cupboard outside your door.
- 02
Keep away from wet electrics
If water is near lights, sockets or the fuse box, switch off at the consumer unit, but only if you can reach it without standing in water.
- 03
Drain the system down
Turn off the boiler and any immersion heater. Open the cold taps, then flush the toilets, so the water left in the pipes runs away safely.
- 04
Catch it and clear the area
Buckets and towels under the leak, valuables out of the way. If a ceiling is bulging, keep everyone out from underneath it.
- 05
Call us, or send the details
Ring and we’ll talk you through it, or tap through the form with a few photos and we’ll call you back.
- 1
Stopcock. Shuts off all the cold water coming into your home. Turn it clockwise until it stops (detail A).
- 2
Rising main. The supply pipe from the street. It usually comes up through the floor, right below the stopcock.
- 3
Isolation valves. On the pipes to each tap. A quarter turn with a flat screwdriver shuts off just that tap (detail B).
- 4
Appliance valve. The lever valve for a washing machine or dishwasher. Lever across the pipe means off.
- 5
Drain-off valve. Not always fitted. Used to empty the pipes once the stopcock is off. Leave it closed.
- 6
To the rest of the house. Bathroom, toilets, loft tank and boiler all feed from here, so the stopcock stops them too.
The stopcock only stops cold water coming in. For hot water, also turn off the boiler or immersion heater.
Find it before you need it
Where’s the stopcock in New Cross?
Victorian houses here usually have it under the kitchen sink or below the floorboards by the front door. In a house split into flats, each flat may have its own, often in a kitchen cupboard, but some still share one.
Victorian and Georgian terraces
Under the kitchen sink, or under the floorboards just inside the front door. In older houses check the cellar or the cupboard under the stairs.
Converted flats
In your kitchen or bathroom if the flat has its own supply. Some conversions share one stopcock, often in the ground-floor flat or the hallway.
Council and estate blocks
Often in the airing cupboard or by the front door. Many blocks also have a valve in the corridor or riser cupboard that the caretaker or housing office controls.
New-build flats
Usually in a utility or boiler cupboard, sometimes behind a panel by the kitchen sink. Your building’s home user guide should show it.
More help: what to do for each kind of plumbing emergency.
What we come out for
Plumbing emergencies in New Cross
Whatever’s gone wrong, the first job is the same: stop the water, make it safe, then fix the cause properly.
Burst and split pipes
Pipes split by frost, a nail through a pipe, failed joints and push-fit fittings that have let go. Made safe, cut out and replaced.
Report thisWater through the ceiling
From a bathroom, a loft tank or the flat upstairs. We find where it’s coming from, stop it, and tell you what got wet.
Report thisLeaks you can’t stop
Under sinks, behind toilets, at radiator valves, from cylinders and appliance hoses. Isolated first, then repaired.
Report thisBlocked and overflowing toilets
Toilets, sinks, baths and showers that won’t drain or are coming back up. We clear it and check what caused it.
Report thisTaps and toilets that won’t stop
A tap that won’t turn off, a cistern that keeps filling, an overflow pouring down the wall or a loft tank overflowing.
Report thisNo water or low pressure
We check whether it’s your stopcock, a frozen or split supply pipe, or a problem in the street for Thames Water.
Report thisNo heating or hot water
Boiler breakdowns, leaks and pressure loss. Gas work is done by a Gas Safe registered engineer (567789).
Report thisFrozen pipes
Thawed gently, checked for splits before the water goes back on, and lagged so it doesn’t happen again.
Report thisNot sure?
Is it an emergency?
If it’s on the red list, call. If it can wait, send the details and we’ll fit you in.
- Water you can’t stop, even with the stopcock off
- Water coming through a ceiling or light fitting
- A ceiling that is bulging or sagging
- A toilet or drain overflowing with waste
- No water at all, and the neighbours have water
- No heating or hot water with someone vulnerable at home
- A leak you’ve stopped by isolating it
- The only toilet in the house is blocked
- Boiler losing pressure or showing a fault code
- A tap or cistern that keeps running
- A slow drip into a bucket that isn’t getting worse
- A slow-draining sink or bath
- A dripping outside overflow pipe
- Low pressure on one tap only
How a callout works
From your call to fixed
No call centre. You talk to the people who do the work.
- 1
You call, or send the details
Ring any time, day or night. Or tap through the form: what’s happening, your number, your postcode, a few photos.
- 2
We call back and make a plan
A plumber talks you through making it safe while we’re on the way, and asks what we need to bring.
- 3
We make it safe first
Water off, the leak stopped, the electrics kept clear. Then we find the cause.
- 4
Then we fix it
We explain what’s gone wrong and what the repair involves before we start, so there are no surprises.
FAQ
Emergency plumber New Cross: your questions
I rent a shared house in New Cross. Can I call you myself?
Yes. In an emergency, stop the damage first. Tell us your landlord or letting agent and we will note it on the job so the bill and the paperwork go to the right person.
My flat in a converted house has no stopcock I can find. What now?
Look under the kitchen sink, in the airing cupboard and under the floor by the front door. If it is shared, it may be in the ground floor flat or a cellar. Call us and we will talk you through it.
Are you really open 24 hours?
Yes. Emergency callouts run day and night, seven days a week. If we can’t answer straight away, use the form: it reaches us whatever the time, and we call back.
Is it my problem or Thames Water’s?
Roughly: pipes inside your home, and the supply pipe from your boundary to the house, are the owner’s responsibility. The water main in the street and the pipe up to your boundary belong to Thames Water.
If the whole street has no water, or there’s water bubbling up in the pavement, contact Thames Water first. Shared sewers that serve more than one property have been the water company’s responsibility since 2011.
Emergency in New Cross?
Call now, day or night. Or send the details and photos and we’ll call you back.